How To Pay

How to make payment

Online by Debit or Credit Card - Visit our secure online payment gateway on this site.

Telephone with Debit or Credit Card - Telephone 0115 970 6231 or if outside the UK (+44 115 970 6231).

Mobile Phone Payments - Payment can be transferred through your mobile phone using a mobile banking system application. Payment will need to be made to RLP’s mobile number: 07990 064544. Please ensure that you include the CR Number and name of the individuals whose case the payment is for, in the reference section of the app.

Postal Payments - Make Cheques and Postal Orders payable to RLP. It is recommended that cash is sent securely by special delivery. Send to Retail Loss Prevention Limited (RLP), PO Box 5413, Nottingham, NG7 2BJ.

Please enclose; CR/Reference Number (found top right corner of letter overleaf), full name & address of person the case relates to, so it can be allocated to correct case. RLP accepts no responsibility for payments that do not reach this office, or for those that have no case details on them. Returned cheques incur a £15 administration charge. If an incorrect payment is received, a £10 charge may be taken as a contribution towards banking & administrative costs incurred. If unclear what payment amount is required, please contact us on 0115 970 6231 and we can advise.

Pay by instalments or need more time to pay

Payment by Instalments/Future Date - If you cannot settle the claim in one payment, you may be able to pay by instalments or agree a future settlement date. Please note that evidence of your financial circumstances may be required to verify your position. To find out more about paying by instalments or future date settlement, you need to telephone us on 0115 970 6231 so we can explain what options are available and advise of any applicable administration fees & default charges. Please note, the minimum accepted instalment payment is £10. A Pre Action Settlement Agreement will then be entered into.

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