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About Us

Retail Loss Prevention (RLP) pioneered the introduction of Civil Recovery to the UK in 1998 and implemented the National Civil Recovery Programme operating across Scotland, England, Wales, Northern Ireland, Republic of Ireland, Channel Islands and the Isle of Man. We act for a wide range of small, medium and large household name businesses.

Having developed civil recovery successfully for the retail sector, our other clients include those in, distribution, communication, hotels and leisure, gaming sector, oil industry and rail networks.

We are dedicated civil litigators specialising in the development of civil recovery within the UK as a strong deterrent to wrongful acts by customers and staff, for theft, refund/discount fraud, price swap, collusion, malicious damage, robbery and loss of trade.

Our highly trained specialist staff process and manage incidents from initial report through to conclusion of the case. Our legal team include qualified solicitors specialising in civil litigation and enforcement procedures. They are bound by the Solicitors’ Codes of Conduct and regulated by the Solicitors Regulation Authority.

We use our expertise within this area of law, and knowledge of different business sectors, to provide all clients with a tailored, complete solutions service that best fits their needs and requirements.

Civil recovery is not debt recovery. Debt recovery is where an individual has agreed to make a payment under whatever terms and conditions and has subsequently failed to do so. There is normally a simple, easy to follow paper trail and signed documentation, so such cases can be processed with minimum information and via fully automated services. Effectiveness of debt recovery providers can be measured purely on financial returns.

Civil recovery is much more complex, requires supporting evidence and each incident is open to interpretation of an individual’s behaviour and actions. The balance between efficiency of process and evidence requirements is carefully managed. The reasons why people have stolen are multifold and social, financial and health circumstances require careful consideration. The effectiveness of civil recovery providers should not be measured purely on financial returns.

Whilst it is essential to tackle the issue of crime, this cannot be done at the risk of adverse publicity damaging your brand. Our team is skilled in identifying the quality of evidence to support the claim, defendant vulnerability and mental health issues and addressing these at an early stage. Our practical, commercial advice will guide you through any issues that you may face and maximise your chances of achieving the desired outcome. This engenders trust that all necessary action is being taken, reputations are protected and costs are controlled.

RLP established the original operating procedures for civil recovery in conjunction with ACPO in 2000 which were further developed over the subsequent years. In 2013 following a request from the Business Crime Lead for the Police a full set of Operating Principles for Civil Recovery was produced to ensure companies operate to a specific standard to protect vulnerable people from claims, and ensure that claims are brought against those where it is appropriate and necessary.


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